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Senior Solution Sales Executive - Technology Workflow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Senior Solution Sales Executive will oversee market success of ServiceNow's Technology Workflow products. Technology Workflows includes IT Operations Management, IT Asset Management and Strategic Portfolio Management. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

In this role you will work closely with direct sales executives, solution sales specialists (Employee, Customer and Creator Workflow) our partners and other support functions to ultimately deliver a great customer experience. 

This role covers our Financial Services, Business Services, Retail, Manufacturing and Telecom customers.


  • Consistently exceed assigned quarterly and annual quota
  • Grow and maintain a pipeline of 3X quota target
  • Establish monthly/quarterly/bi-annual cadence with C-Level and C-1 execs at top accounts
  • Maintain accurate, up-to-date forecasting and tracking with ServiceNow tools and processes
  • Participate in Account Planning and build strategies to drive cross-sell / up sell and new logo pursuits
  • Operates from a quarterly/yearly business plan that you create & maintain
  • You are an individual who knows how to have fun while (over)achieving the expectations

What you get to do in this role:  

  • Work as a business partner with account teams to develop pursuit strategies for engaging (IT) leadership at customers and prospects
  • Align ServiceNow capabilities with desired outcomes for Transformation Workflows
  • Help IT leadership craft a vision of a digital transformation and what’s possible with ServiceNow
  • Identify and build executive sponsors and champions to drive from solution concepts to realised outcomes
  • Coordinate documenting and presenting a business case focused on customer issues, expected outcomes, key metrics and measures for tracking success and expected value
  • Work with partners and ServiceNow professional services to develop a roadmap and implementation strategy designed to accelerate time to value of solutions
  • Understand, develop and build a franchise within your assigned territory/target accounts in order to consistently exceed quarterly and annual sales goals
  • Maintain and grow your expertise in leading transformational technology concepts and methodologies
  • Engage with ServiceNow product management and leadership as a voice of the customer and leveraging those resources to help drive customer success
  • Evangelize ServiceNow, our capabilities, results and best practices throughout the ecosystem


To be successful in this role you have:

  • Extensive successful sales experience in enterprise software or consulting services to IT organizations of large enterprises
  • Strong understanding of the business of IT including demand, resource, portfolio and asset management, along with business driven concepts around application development, infrastructure, operations, automation and cloud
  • Strong written and verbal communication skills with the ability to articulate complex technical concepts and business value to all levels of an organization
  • Prioritize and focus in a fast paced, highly demanding environment
  • Thrive in a high-performance, matrix sales environment by building trust as a reliable team member
  • Take a proactive approach to managing and driving business to achieve goals
  • Strong EQ, self-awareness and is an active listener with the ability to quickly adapt
  • Bachelor's Degree in business, technical or related discipline preferred 


We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals are strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented professionals in the business. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.