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Cash Collections Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

  • Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.
  • Be responsible for collections and reconciliation of customer accounts. Analyze to determine past-due accounts and make collection via telephone, email, and letter.
  • Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date and pre-empting issues that could lead to a delayed payment. Maintaining daily contact with customers to ensure that cash is received on or before the due date while keeping a high level of customer satisfaction.
  • Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
  • Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations
  • Participate in AR-related projects, including UAT and system testing, with relevant teams in EMEA, APJ, and the US as the company continues to grow and develop.

Qualifications

To be successful in this role you have:

  • Basic knowledge of Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures, practical experience in collection field required.
  • Willingness to work individually and an excellent approach to teamwork within a fast-paced international business.
  • MS Office proficiency.
  • Strong attention to detail, is deadline-driven and has a willingness to get the job done.
  • Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer’s organization.
  • Creative and positive problem-solving attitude.
  • Logical task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
  • Ability to communicate effectively both within the organization and externally with customers to build long-lasting successful relationships.
  • The ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support the current and future growth of ServiceNow.
  • A process improvement mindset with a desire to look for ways to increase efficiency and service.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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