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Global Marketing Operations Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

Job Overview: 

We are seeking a highly motivated and experienced individual to join ServiceNow as a Global Marketing Operations Manager. In this critical role, you will work closely with the team leader to coordinate and manage deliverables that drive operational efficiency and ensure the successful execution of key initiatives within the organization, including designing and cascading strategic communications. You will be an essential partner to the leaders across the Global Marketing Strategy & Operations organization, playing a pivotal role in ensuring a smooth, regular rhythm of the business cadence that enables Marketing to achieve its goals.

Key Responsibilities: 

The Global Marketing Operations Manager is a hybrid role, managing the Marketing ROB (Rhythm of the Business) cadence, calendar, and deliverables, as well as designing, coordinating and cascading communications that support the ROB and Marketing’s planning and operations. This position requires agile project management with a keen eye for running efficient business operations and business communication experience. The critical role helps the Marketing organization regularly monitor its progress, action against risks and dependencies, and communicates key information tops down and bottoms up. This role reports to the Sr. Director of Global Marketing Planning & Operations.

  • Strategic Partnership: Collaborate closely with the Sr. Director of Global Marketing Planning & Operations and the extended Global Marketing Strategy & Operations Leadership Team to understand the vision, objectives, and priorities of Marketing to design and drive a ROB calendar, cadence, and operational communications strategy.
  • Operational Excellence: Develop and implement Marketing’s ROB in partnership with key leaders across Marketing to effectively monitor and action against business goals and priorities. Identify areas for efficiencies and better ways of working through the ROB to achieve operational excellence.
  • Cross-functional Collaboration: Foster effective collaboration between the other Marketing team’s Business Managers, gaining buy-in and alignment on the ROB and identify, action, and cascade critical insights to ensure successful execution of strategic objectives.
  • Performance Coordination: Coordinate timely delivery of reporting (e.g., Marketing QBRs) and provide quality control with context to assure global alignment and readiness for executive level audiences.
  • Project Management: Lead and oversee deliverables across the ROB and Marketing planning and operations. Define deliverables scope, objectives, owners, and timelines, and manage dependencies and progress to ensure successful, on-time execution.
  • Stakeholder Management: Build and maintain strong relationships with Marketing stakeholders, including senior executives and cross-functional teams, including Finance and HR partners.


  • Bachelor's degree in marketing, business administration/communications, or comparable work experience 
  • 7+ years of relevant experience, with a focus on B2B marketing planning and/or operations, project management, and business communication
  • Excellent project management skills, with the ability to influence cross-functional teams and manage multiple initiatives simultaneously
  • Strong understanding of marketing concepts and technologies
  • Proven track record of driving operational rigor through communication strategies  
  • Exceptional interpersonal skills, with the ability to build effective relationships at all levels
  • Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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