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Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

This role will be working with the business, product, and technology leaders in a new ServiceNow product area as they embark on the challenging and exciting journey to integrate their personnel, re-platform their technologies, and create compelling new value propositions. 

What you get to do in this role:

  • Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives 
  • Responsible for taking company-wide, mission critical IT projects from original concept through final implementation  
  • Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability 
  • Create transparency through reports, dashboards, and status 
  • Help manage risks, dependencies and escalate impediments 
  • Help manage the team’s releases and navigating release requirements 
  • Use critical thinking skills to solve difficult and sometimes ambiguous problems 
  • Drive process improvements and create documentation to promote best practices 
  • Coordinate day to day activities required to deliver a great solution on time 


In order to be successful in this role, we need someone who has: 

  • Ability to build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups 
  • Outstanding communication and presentation skills 
  • Demonstrated experience planning and driving the integration of small or startup engineering teams into a larger enterprise 
  • Skilled at identifying waste in end-to-end development, deployment, and release processes and driving continuous improvement across the organization  
  • A proven ability to lead through influence 
  • High emotional intelligence to effectively manage a diverse team working in different environments 
  • Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation 
  • Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics 
  • Encourage, support, and guide continuous improvement of the team, its products, and processes 
  • An orientation for execution with a strong process and metrics focus 
  • Clearly communicate changes/requests to the team and status/compromises to stakeholders 
  • Comfortable in hybrid waterfall and Agile development processes

Preferred Qualifications:

  • PMP Certification or equivalent  
  • Agile or Scrum Certification or equivalent  


Basic Qualifications

  • 10+ years in program management with a proven track record of leading complex programs 
  • A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations  


For positions in the Bay Area, we offer a base pay of <<ENTER PAY RANGE HERE>>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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