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Senior Staff Product Manager-Data and Analytics

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our customers, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. We are building a mathematical enterprise for ServiceNow, leveraging all the data signals across the enterprise to guide business decisions. We are increasingly investing in AI models to uncover insights to drive ACV growth for ServiceNow. The PM — Product Analytics will be a part of the larger Product Analytics team within Data and Analytics at ServiceNow, driving the development of Analytics Products including AI/ML features that form the foundation our Product and Executive teams understanding of the business.  

This position will report to the Senior Director of Product Analytics.

We are looking for an individual that is both detail oriented and able to think strategically while adapting to our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about driving business decisions through data visualizations and underlying predictive models. They also need to be highly collaborative, working with Engineer, UX, Strategy & Operations, Enterprise AI, and other teams to deliver and launch enterprise grade analytics products.

What you get to do in this role: 

  • Identify unmet business needs that can be assisted with the right data and metrics to help the BUs and Strategy teams run the business across the lifecycle of customers: from prospects (marketing) to customer (pipeline) to mature platform user; build needed analytical products, including dashboards in Tableau/PowerBI owning entire end to end development
  • Identify opportunities to leverage AI/ML solutions to drive predictions and insights; Partner with Analysts and the Data Science/AI team to build and launch AI/ML driven features in Analytical Products
  • Help define the roadmap and vision for how the various elements of Analytics come together creating value (decision effectiveness and speed) for end users.
  • Drive enablement and adoption of Analytics products among various user personas ensuring increasing product satisfaction and revenue impact.
  • Foster a spirit of innovation within the team driving recognition as a center of excellence

Qualifications

To be successful in this role you have:

  • Bachelor’s Degree in an analytical field (e.g., Mathematics, Computer Science, Statistics, Engineering, Business or a related field). Master’s Degree is a plus.
  • 12+ years of experience in Analytics (Business Analytics, Product Analytics, Data Science) with 2 years in a Product Manager capacity
  • Experience designing and building ML solutions for mid to large organizations
  • Experience with Tableau, Power BI (or similar analytical packages)
  • Experience with product development and managing agile scrum teams
  • Strong SQL skills are desired
  • Experience with Python, R, Azure ML is a plus
  • Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences.
  • Demonstrated ability to work collaboratively and effectively across different functions

 

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For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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