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Director Americas, Finance & Supply Chain

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Senior Director, Finance & Supply Chain Global Sales to build a GTM, unlock new market opportunities, and drive growth.

We are looking for a highly skilled and motivated global sales leader to help build and scale our Finance & Supply Chain business for the AMS region (North America, Canada and LATAM).  This leader must be a self-starter with a consistent track record of exceeding quota in a fast-paced sales environment. They will have superb leadership skills, high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for winning as a team.

This leadership position comes with the opportunity to play a pivotal role in growing a high profile, strategic business and driving lasting impact for the organization. The ideal candidate is a proven software sales leader, relationship builder, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organization. The candidate must be able to combine market domain expertise with sales execution excellence to drive action and deliver results.  

This leader will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of Solution Sales.

What you get to do in this role:

  • Lead and manage the AMS team of Finance & Supply Chain Solution Sales specialists to drive the GTM, capture new markets and maximize NNACV.
  • Build and execute the FSC sales incubation & growth strategy for the AMS region
  • Achieve key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development. 
  • Establish & drive sales incubation best practices across the organization including reference accounts, demand gen activities, repeatable sales plays, enablement, partner activation.
  • Be a trusted advisor and leader across the organization.
  • Engage directly with customers at C-level to champion large deals and ensure success.
  • Manage accurate forecasting, business performance plans and communications.
  • Leverage a matrixed sales structure and partner closely with other specialist sales teams, core sales team, Solution Consulting team, ACE, Marketing, Industry and Product teams to build the FSC community, scale domain expertise across the company and accelerate growth. 
  • Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU roadmap based on customer & market insights.


To be successful in this role, we need someone who has:
  • 10+ years experience managing a direct field or specialist enterprise software sales team; specialist sales experience is a plus and global experience strongly preferred
  • Deep domain expertise selling Finance & Supply Chain solutions
  • Proven track record selling to Finance & Business stakeholders
  • Sales management experience in large, global software companies (2,000+ employees); skilled at operating in a matrixed sales environment
  • Strong experience managing multi-tiered customer relationships, selling to large customers and establishing relationships at the C-suite level
  • A consistent track record of meeting and exceeding team quotas
  • Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and growing
  • Demonstrated ability to coach and mentor sales talent
  • Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations
  • Strong forecasting and business performance insights & reporting capabilities. 
  • Strong organization, communication, teamwork, presentation, problem solving and time management skills
  • The ability to navigate and collaborate through complex opportunities. 
  • A winning, can do attitude, strong work ethic, humility and excellent team building communication and listening skills. 
  • The ability to travel 50% of the time.  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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