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Senior Director, LATAM Delivery

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, and our portfolio of solutions.

The Role

As the ServiceNow Senior Director, LATAM Delivery, you will play a pivotal role in driving services sales and managing delivery execution across Latin America (LATAM). You will be responsible for overseeing successful solution delivery across all LATAM customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.

What you get to do in this role:

  • Develop and execute against the LATAM business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
  • Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
  • Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
  • Provide active and visible leadership and guidance to a team of ServiceNow professionals.
  • Cultivate and maintain strong relationships with existing and potential clients.
  • Stay abreast of industry and regional trends along with development of new business opportunities.
  • Drive customer satisfaction by delivering high-quality solutions and exceptional service.
  • Execute with customer centricity as a core value.
  • Monitor and analyze delivery execution performance metrics to identify areas for improvement.
  • Develop and implement initiatives to enhance operational efficiency and effectiveness.
  • Build and nurture relationships with internal stakeholders through partnership for joint goals.
  • Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
  • Promote continuous improvement practices for delivery/engagement.
  • Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
  • Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives.
  • Up to 50% travel annually, driven by customer needs and internal meetings.


To be successful in this role, we need someone who has:

  • 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
    • PMO Leader, Program/Project Management
    • Product Management
    • Services or Solution Sales
    • Consulting
    • Process Engineering
  • 15+ years of consulting experience across complex, global organizations.
  • Experience in leading and mentoring a team of fifty or more employees.
  • Experience designing and developing service capabilities and developing & building on service portfolios.
  • Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.
  • Experience working with service channel organizations and their partners.
  • Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
  • Highly motivated, driven, and passionate about the intersection of technology and business challenges.
  • Dedication and commitment to customer success.
  • A determination to make things better each day.
  • Strong people development, including coaching and mentoring for management,business, and technical roles.
  • Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Pre-sales and Enablement teams.
  • Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.
  • Fluent (written and spoken) in Portuguese, Spanish, and English.
  • Ability to interact with and influence a wide range of employees, including executive management, and entry-level personnel across a wide number of ServiceNow departments.
  • Ability to drive deliverables and results, which involve people who do not directly report to you.
  • Strong organizational and time management skills.
  • Travel required up to 50%.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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