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Learning Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

The Learning Manager will partner with the Global Learning team, APJ Global People Leads, and geography leads to plan, execute and scale performance, learning and development programs and strategies for Japan. They will lead the identification of learning needs, communications, and program delivery, as well as working closely with other members of the Global People team including HRBPs, Early in Careers, Learning and Development, and People Operations.

Key Responsibilities

· Understand Country-Specific Learning Needs & Support Solutions:

o Manage and oversee activities involved in needs assessment, design, preparation, and delivery of training and development programs for Japan.

o Identify and address country-specific learning needs, ensuring that solutions are tailored to meet local requirements.

· Partner like a Pro:

o Collaborate with in-country HRBPs and leaders to understand learning and development opportunities.

o Provide input to APJ and Global Learning Leads to develop effective global solutions that resonate with the Japanese audience.

· Challenge the status quo:

o Approach Talent Development with curiosity and out-of-the-box thinking, adapting global solutions uniquely to meet Japanese needs while balancing global and local perspectives.

· Manage Programs Flawlessly:

o Act as an ongoing program owner for initiatives launched in-country or globally requiring local implementation.

o Develop project plans, communicate with the Global People Learning team, and lead multiple stakeholders throughout all phases of implementation.

o Deliver training sessions (ILT/ vILT) as necessary to address emerging needs and facilitate skill development.

o Provide local insights to global programs, including L&D, performance development, talent strategy, succession planning, and High Potential initiatives.

· Strategic Partnership with Japan Leadership:

o Collaborate closely with leaders in Japan to understand their people-related needs and develop strategies aligned with company goals.

· Execution of Talent Strategies Alignment with Global Strategy:

o Translate strategic objectives into actionable plans and initiatives, overseeing their implementation on the ground in Japan.

o Ensure alignment with the global people learning team strategy to adapt programs and initiatives for localization, maintaining coherence across regions.

· Vendor Management and Coordination:

o Engage with vendors (as needed) to fulfil talent-related needs and programs, ensuring high-quality delivery of services.

o Coordinate with other departments like procurement and learning operations for seamless execution of work orders.


Budget Management:

o Take ownership of budget planning and management for talent-related activities in the Japan location, allocating resources effectively to support strategic priorities.



  • Experience facilitating highly interactive virtual and in-person learning sessions
  • Experience doing needs assessments to determine the appropriate solution
  • Strong project management and implementation skills
  • Relationship management – includes stakeholders, partners, and other learning and development/enablement teams
  • Experience with data and measuring the impact of learning
  • Customer focus
  • Bilingual – English and Japanese

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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