Manager of Event Experiences, Santa Clara

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a dynamic, detail-oriented, and experienced Events Manager to join our team and manage events across our portfolio globally. The ideal candidate will have a passion for event coordination, strong organizational skills, and the ability to manage multiple projects simultaneously. This role is crucial in creating memorable experiences that reflect our brand and engage our audience.

This individual will work in partnership with internal stakeholders and external agencies to lead the event planning process from ideation to execution, creative design to program management.

What you get to do in this role:

Provide program management to ultimately deliver impactful innovation at our global and internal events.
Collaborate with the balance of the events team, product marketing, marketing communication and promotions team, corporate branding, senior management, and others to build consensus, align goals and activities and increase overall audience impact
Overall communication and interfaces affected by the program including cross-functional stakeholders, business sponsors and vendors; work with Strategic Events Team on all production requirements and needs.
Leverage AI tools and platforms to streamline workflows and surface insights that sharpen event strategy and execution.
Ability to understand and grasp the market, technology, product portfolio at a high-level to help support event strategy and tactics.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 8 years progressive experience in event planning and management across a wide range of event formats, including the delivery of large-scale, innovative programs.
Skilled in creating pre-event planning decks and post-event summary presentations.
Must be able to work in parallel on multiple programs simultaneously, within agreed deadlines and budgets.
Bring clarity to the overall event planning process, act as the sole source of truth for all things event strategy and logistics.
Effective time management and organizational skills with the ability to multi-task within a fast-paced environment, prioritize tasks, track projects and meet urgent deadlines.
Stellar program development and management skills required.
Professional verbal and written communication skills, with the ability to communicate effectively within all levels of the organization.
Comfortable working in an AI-native environment; applies AI tools practically to increase output
A desire to thrive in rapid growth, fast-paced environment and adapt well to change; can act with urgency.
A self-driven work ethic and model.
Ability to travel to event locations, globally.
A collaborative, proactive, creative individual with an entrepreneurial mindset. You welcome feedback and excel in high-pressure environments.

JV19

For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.