Staff Technical Product Manager - Quote to Cash, Santa Clara

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Technical Product Manager, you will design and drive innovative solutions for the new ServiceNow SOM system by defining and managing the product roadmap, gathering and prioritizing requirements, and collaborating with cross-functional teams. With a strong AI enablement mindset, you will help ensure successful product development and launches. Your focus will be delivering innovative, high-quality features that meet stakeholder needs, align with company strategy, and keep the end-user experience at the center.

You will play a critical role in driving the success of our SOM products by bridging the gap between technology and business objectives. This TPM role is pivotal in shaping the success of our go-to-market technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

Key Responsibilities

Product Strategy and Roadmap

Develop and communicate a clear product vision and strategy aligned with the company's overall objectives as well as supported by data.
Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.

Performance Metrics and Analysis

Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
Use this insight to drive the future product roadmap.

Strong Product Ownership Mindset

End to end product ownership mindset instead of project – ongoing product inspection for its health and provide product insights.
Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution.

Requirement Gathering and End User Focused Solution Design

Collaborate with stakeholders to gather and prioritize product requirements.
Provide the solution that answers to the end users' business problems with AI as key part of your solution.
Design solutions, define user stories, use cases, and acceptance criteria to guide the development process.
Iterate on product features and enhancements to address stakeholders needs and pain points.

Technical Understanding

Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Cross-Functional Collaboration

Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
Foster effective communication and collaboration among team members.

Go-to-Market Strategy and Execution

Partner with our platform, finance, sales, operations, and marketing teams to develop and execute effective go-to-market strategies for product launches and feature releases.
Gather seller feedback and market intelligence to inform product roadmap decisions and identify gaps in market positioning.
Ensure product messaging and positioning resonates with internal customers and differentiates against competitive solutions.

Customer Feedback and Iteration

Gather and analyze stakeholder feedback to identify opportunities for product improvement.
Iterate on product features and enhancements to address stakeholders needs and pain points.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of software product management roles, including go-to-market experience
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business), Service Now platform experience, and technical certifications is preferred
Strong technical background of sales core systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
Strong background in designing the solution based on AI and platform.
Knowledge of ServiceNow platform.
Experience with SOM implementation, in either (or both) Sales Automation or CPQ.
Strong CPQ, Order Management, Entitlements, and/or CRM 3rd party implementation experience.
Strong sense of ownership and urgency to address critical product issues and gaps.
Ability to properly work with international team members located in global locations.
Strong EQ, conflict management and stakeholder management skills.
Strong understanding of the standard sales cycles/selling motions and sales processes (direct sales, indirect sales, renewals, etc.).
Strong background in designing the technical solution that addresses the business problem while ensuring people-first design.
Experience with go-to-market strategy and execution for enterprise software products.
Experience gathering and capturing product requirements and transforming them into a product roadmap.
Proficiency in product management tools and methodologies (e.g., SAFe, Agile).
Strong analytical and problem-solving skills.
Exceptional communication and leadership abilities both verbal, written and presentations.
Ability to adapt to changing priorities and work in a fast-paced environment.
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

FD21

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.