Senior Manager, Global Mobility & Immigration, San Diego

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Global Mobility and Immigration is a strategic enabler of how ServiceNow attracts, deploys, and retains world-class talent globally. As Senior Manager of Global Mobility and Immigration, you will lead the strategy, operations, and evolution of ServiceNow's US immigration programs while partnering with our global mobility leadership on cross-border workforce solutions.

You will work closely with Global People leadership, Talent Acquisition, Total Rewards, People Operations, Legal, Tax, Finance, and business leaders to develop scalable U.S. immigration solutions that enable business growth while balancing employee experience, operational excellence, and compliance.

This role requires a leader who can balance strategic thinking with operational excellence - building scalable programs while remaining closely connected to the day-to-day realities of supporting a large US workforce. We're seeking a forward-thinking leader who leverages AI-powered tools, automation, analytics, and emerging technologies to improve decision-making, increase operational efficiency, enhance the employee experience, and scale immigration programs.

Key responsibilities

Strategy and business partnership

Define and execute ServiceNow's US immigration strategy, aligning programs with business growth, workforce planning, US hiring objectives, and talent acquisition initiatives.
Own the strategic selection, governance, and optimization of the US immigration vendor ecosystem, including leading major RFPs and transition management to drive cost efficiency and service scalability.
Lead immigration readiness for new entity setups, corporate acquisitions, and cross-border equity compliance, ensuring seamless operational support.
Serve as a trusted advisor to People leadership and key stakeholders on US immigration matters, workforce policy changes, and emerging immigration trends.
Partner with leaders across Total Rewards, Talent Acquisition Global People Operations, Legal, Tax and Finance to align immigration programs with evolving business needs and workforce requirements.
Assess immigration implications related to US organizational changes, acquisitions, and workforce model evolution.
Develop scalable solutions that balance employee experience, compliance, operational efficiency, and business objectives.

Operations and program delivery

Own end-to-end management of US immigration case processing, approvals, and employee communications, ensuring timely and compliant outcomes.
Develop and implement policies, procedures, and compliance frameworks for US immigration programs that align with federal regulations and ServiceNow's business needs.
Manage budget and resource allocation for immigration programs, driving cost optimization and ROI.

Technology, analytics and continuous improvement

Champion the use of technology, automation, AI, and data-driven insights to modernize immigration programs and enhance scalability.
Identify opportunities to streamline processes, improve decision-making, and enhance service delivery through innovative solutions.
Develop reporting and dashboards that provide visibility into program performance, costs, compliance status, case timelines, and workforce trends.
Establish and monitor KPIs and operational metrics to drive continuous improvement and informed decision-making.

Qualifications

Required qualifications

10+ years of experience leading US immigration, global mobility, or international workforce programs within multinational organizations.
Demonstrated experience managing US immigration programs with deep knowledge of employment-based visas (H-1B, L-1, EB categories), immigration regulations, and compliance requirements.
Proven track record of building and scaling immigration programs that actively drive business outcomes like offer-acceptance, retention, and hiring velocity.
Demonstrated ability to leverage technology, automation, AI, and data-driven insights to improve operational effectiveness and scale programs.
Strong understanding of US immigration law, regulations, employer compliance requirements, and their impact on program design and vendor management.
Experience developing and scaling programs in a high-growth or complex business environment.
Experience partnering with senior leaders and leading cross-functional initiatives across HR, Legal, Tax, and Finance.
Strong track record of driving operational excellence, continuous improvement, and scalable operating models.
Excellent communication skills and ability to influence globally distributed stakeholders.

Preferred qualifications

Experience evaluating, implementing, or championing AI-enabled tools and workflows within HR, immigration, or operational environments.
Experience within a high-growth technology or SaaS company.
Experience supporting publicly traded organizations with large US or global workforces.
AILA membership or professional immigration credentials.
Experience with immigration-specific platforms and case management systems.

For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.